Dr. Ben Hoyt
Dr. Ben Hoyt is an otolaryngologist, or ear nose and throat surgeon, in Fredericton. He’s used an EMR for seven years, and was one of the 21 physicians who participated in the selection process for the New Brunswick provincial EMR.
When the selection of the final winner from the procurement process was announced, he didn’t hesitate to sign up. “I’m at an advantage in that I was part of the selection committee and I was able to see the EMR displayed right next to its competitors,” he explains. “I’m confident it was the best solution available to us.”
Dr. Hoyt transferred his patient files from another EMR to the Provincial EMR in May 2014, a process that is a bit worrisome for any physician. After all, it involves the transfer of billing, patient data, and physician practice information to a brand new digital format.
“The transfer actually went better than I thought it would,” he reflects. “The attached files in records transferred without a hitch. My staff were worried about the amount of work involved and were pleasantly surprised.”
Now, he’s still happy with the switch. “The interface is better and the layout is cleaner, the customisation is deeper, and I haven’t had any billing hiccups like I had with my last program. I never think of my old EMR, and I’m thankful for it.
I don’t think there’s any doubt that it was the right decision for us. We use it every day, and have zero paper charts in the office. Compared to what life would be like with a paper system, there’s no doubt that patient care is better.”
With all of that said, Dr. Hoyt notes the element of inevitability around the digitisation of physician practices. “It’s going happen at some point. At some point, everyone is going to be electronic. If you’re delaying because you think it’s going to go away, there’s no point in delaying. EMRs are here and here to stay. The sooner we get on, the better experience for all users, and better patient information sharing will be. I’m committed to the EMR and think it was absolutely the right move.”