Dr. David Flower
Dr. David Flower is a family physician in the Fredericton area, and has been using Velante since February 2014. He believes that EMRs are not the way of the future, but rather, the way of the present.
“I’m doing the same thing I was before, but in a more modern, efficient way. I could never go back to the paper chart.”
Efficiency and organization are two vital aspects to Dr. Flower’s day-to-day tasks. Velante has served those needs well.
“We try to be as detail-oriented as possible – I have a fairly robust filing system. However, the program captures nuances that you may not always think of. For example, a reminder that the patient is due for a certain test. Before having an EMR, I would have to depend on the patient coming in, and for me to see the note in their file – it leaves a lot to chance. Now, I’ll have a reminder set to the appropriate time. It makes my work more efficient, and improves my patient care.
Although I still spend a lot of hours on my work with the EMR, I have a better product as a result. It’s made my work easier. As long as the data is entered properly, it will speed up office visits, especially with last minute requests such as medication refills.”
He describes the program as being very comprehensive – although he admits he’s still learning.
“I expected a steep learning curve, and it was, but as I have a much greater understanding now, you actually enjoy it, and play around with it to make it function even better. I suggest establishing a detailed filing system from the start, the Velante Help Desk was excellent in helping me customize the program for my needs.
Much of the work we do is repetitive. Anything you can do to automate your records and streamline your patient management will help speed up your appointments and processes.” He notes applications for programs such as WorkSafe and Extra Mural as examples. Instead of having to rewrite information, he is able to copy it directly from the patient’s file.
Dr. Flower is looking forward to what the program will offer in the future.
“It will be nice to have more connection with other doctors and facilities, and be able to transfer information electronically. Once labs come directly into the EMR, that will be exceptional – I believe no one would be able to think of a reason not to implement.
I think that what’s going to be helpful is improved communication with others; if physicians can work more efficiently with each other, it will impact our healthcare system, save money, and improve patient care.”
Although he’s still a few years away from retirement, future recruitment was also a consideration for Dr. Flower. “I tell my patients that this program is what will get them a new doctor in a few years. And I’ll be leaving excellent records for someone else.”